Insurance information - Payment

If you plan to use insurance as your method of payment, we encourage you to discuss your behavioral health benefits with your insurance administrator prior to your appointment. You will likely have a deductible, which could impact your portion of the payment, especially appointments that occur at the beginning of the year. Additionally, you may also have a co-insurance payment. It is your responsibility to confirm your benefits.

We are currently in-network with the following insurance providers: 

    • Aetna
    • Anthem BCBS
    • Cigna/Evernorth
    • Medicaid
    • Medical Mutual
    • OhioHealthy
    • Ohio State University (OSU) Medical Plan
    • Optum/UnitedHealthcare (UHC)
    • UHC Community Plan

If we are not an in-network provider for your insurance company, we encourage you to inquire about accessing out-of-network benefits. You may also consider self-pay as an option. You may inquire about each of these options when scheduling. 

Payments are accepted via debit, credit and health savings account (HSA) cards. All clients are required to maintain a card on file for electronic payments.

Cancellation Policy

If you are unable to make your scheduled appointment, please call 614-656-7983 or use the client portal to cancel or reschedule. We do require 24-hour notice for cancellations. If you are unable to give 24-hour notice, please contact us as soon as possible. A fee of $30 will be charged to individuals who do not provide adequate notice. This fee will not be charged to your insurance and will be your responsibility to pay in full.

We are happy that you have chosen to invest in your health and wellness, and hope to be part of your village of care. We look forward to working with you!